Technical Architect in development · Solution Design · Stakeholder-led Delivery
Infrastructure, networking and Modern Workplace solutions, designed properly and delivered cleanly.
I help turn business and technical requirements into practical solutions, from discovery and scoping through to quotation, implementation, documentation and handover.
Profile
Technical depth, structured design and practical delivery judgement.
I am a Senior IT Project Engineer developing towards technical architecture, with a background that spans service desk, third-line escalation, project delivery and business operations. That gives me a grounded view of both the technical design and the operational reality the solution has to land into.
My strongest work sits between solution design and implementation: discovery, scoping, quotation support, technical planning, hands-on deployment, documentation and handover. I work with key client contacts, including senior and C-suite stakeholders, to understand the business need behind the technical requirement before shaping the solution and planning implementation.
Recent delivery has included UK-wide network refreshes, factory and warehouse switching and wireless refreshes, wireless surveying, boundary security appliance implementations, Microsoft 365 and Azure migration activity, SharePoint and Teams collaboration projects, application rollout support and Cyber Essentials Plus preparation.
I also take an active interest in Copilot and AI adoption, particularly around security best practice, permission hygiene, data exposure, information protection and making sure AI tools are introduced safely rather than simply switched on. I have also worked in sensitive, reliability-focused environments where security, controlled change and clean handover were central to delivery.
Where I add value
Useful where the work needs more than simple task delivery.
I am best suited to technical work that needs clear thinking before anyone starts making changes. That includes stakeholder discovery, technical scoping, solution design, network and infrastructure refreshes, wireless survey-led designs, Microsoft 365 and Azure migration planning, Modern Workplace improvements, Copilot readiness, security-focused implementation and clean handover into support.
Understand the business need
Work with key client contacts, senior leaders and C-suite stakeholders to understand why the solution is needed, what outcome matters and where the real constraints sit.
Design and scope the work
Translate discovery and survey findings into a sensible solution, with the right balance of technical design, commercial scoping, quotation support and delivery planning.
Deliver and hand over cleanly
Implement with care, document what has changed, and make sure the end result can be supported properly after the project has finished.
Selected project work
Selected work, framed by context, role and outcome.
These examples are intentionally high-level where the work involved sensitive, regulated or commercially confidential environments. The focus is on the type of problem, the business need behind the work, my role in shaping and delivering the solution, and the kind of outcome delivered.
UK-wide chartered surveying firm
Supported a full network refresh across a UK estate, covering stakeholder discovery, solution design, scoping, quotation and implementation. The work required practical design decisions across multiple sites, with delivery planned around business continuity, client communication and clean handover into support.
Wireless surveying and solution design
Delivered wireless survey-led project work from discovery through to design and implementation. The work involved understanding building layouts, coverage requirements, client constraints and operational needs before shaping a practical wireless solution and supporting delivery through to handover.
Factory and warehouse switching and wireless refresh
Supported a full switching and wireless refresh across factory and warehouse environments, starting with wireless survey activity and moving through business requirement discovery, design, scoping, implementation and support handover. The work required practical planning around live operational areas, physical constraints and reliable wireless coverage.
Sensitive infrastructure environment
Delivered a boundary security appliance implementation within a critical infrastructure environment, focusing on secure edge design, controlled change, stakeholder communication and reliable handover.
UK automotive group
Delivered network refresh activity across 18 UK sites, including acquisitions, new-build locations and existing-site refreshes. The work involved repeatable delivery, local site considerations, senior client communication and a consistent technical standard across a changing estate.
1,500-user organisation
Supported technical change for a large organisation during an acquisition-led transition. The public detail is kept high-level, but the work reflects experience in environments where technical planning, stakeholder communication, business alignment and controlled execution matter.
Experience
Built through support, delivery, design and business ownership.
My experience has developed from hands-on technical support into project delivery, solution design and stakeholder-led implementation. Each role has added something useful: technical foundations, escalation judgement, client communication, delivery discipline and the business awareness that comes from running a customer-facing operation.
IT Project Engineer
8.5 years at Optimising IT · Previous roles: 3rd Line Support Engineer and IT Support Engineer
- Deliver infrastructure, networking, wireless, firewall and Microsoft cloud projects from discovery through to implementation and handover.
- Work with key client contacts, including senior leaders and C-suite stakeholders, to understand business needs, constraints and desired outcomes before shaping the technical approach.
- Support solution design, technical scoping, quotation input, delivery planning, change activity, documentation and transition into support.
- Deliver and support wireless survey-led designs, switching refreshes, factory and warehouse network improvements, and multi-site network programmes.
- Work across Fortinet, Cisco Meraki, VMware, Hyper-V, Windows Server, Microsoft 365, Azure, Intune, Autopilot, Entra ID, SharePoint and Teams.
- Support Cyber Essentials Plus preparation and Microsoft Copilot readiness, with a focus on permissions, data security, information protection and responsible adoption.
Swim School Co-owner
Nearly 10 years as co-owner · Previous role: Swim Instructor
- Co-own and help operate a long-running swim school, supporting children across different ages, abilities and confidence levels.
- Manage weekly lesson operations, staff coordination, parent communication, student progression and service quality.
- Maintain a strong focus on water safety, safeguarding, session structure and a calm, positive learning environment.
- Support the planning and running of live teaching sessions where safety, organisation and clear communication matter.
IT Services Technician
- Provided IT support across a school environment of approximately 1,200 students and 200 staff.
- Supported desktop, server, network and virtualisation platforms, including Active Directory, Group Policy, VDI, VMware and remote access.
- Contributed to improvement and migration work, including Windows XP to Windows 7 deployment activity and wider system support.
IT Technician
- Delivered first-line and deskside IT support across a school environment of more than 1,000 students and 150 staff.
- Supported core Microsoft services, including Active Directory, Group Policy, DHCP and DNS.
- Assisted with CCTV server deployment and Windows XP to Windows 7 migration activity.
Capability
Core technical capability areas.
The common thread is practical architecture: understanding the environment, understanding the business need, designing something workable, implementing it properly and leaving behind documentation that is useful after the project has finished.
Stakeholder engagement
Working with key client contacts, senior leaders and C-suite stakeholders to understand business need, project drivers, constraints and success criteria.
Networking
LAN, WAN, firewalls, switching, wireless, boundary networks, Fortinet and Cisco Meraki.
Wireless & switching
Wireless surveying, access point planning, switching refreshes, warehouse and factory network environments, and practical implementation planning.
Infrastructure
VMware, Hyper-V, Windows Server, server support and data centre refresh work.
Microsoft Cloud
Microsoft 365, Azure, SharePoint, Teams, Intune, Autopilot, Entra ID and Copilot readiness.
Modern Workplace
Moving legacy environments into cleaner, more manageable Microsoft workplace platforms, with consideration for secure AI adoption.
Security
Boundary security implementation, information security best practice, Cyber Essentials Plus readiness, Copilot governance and AI security considerations.
Solution Delivery
Discovery, solution design, scoping, quotation support, migrations, rollout planning, implementation and handover documentation.
Operational environments
Planning and delivering technical change in live environments where continuity, physical constraints, communication and clean change control matter.
Documentation & handover
Clear project documentation, support handover, implementation notes and practical records that help the solution remain supportable.
Education & wider experience
A practical foundation and a wider view of the world.
My route into IT was practical from the start, supported by formal apprenticeship training and experience in school, MSP and project-led environments. Outside of work, travel and volunteering have shaped how I approach unfamiliar situations and people.
Advanced Apprenticeship for IT & Telecoms Professionals
Zenos IT Academy · September 2010 to February 2011
Covered Microsoft Networking Fundamentals, CompTIA A+ IT Technician, ICT systems, communication, professional competence and employability.
GCSE
Churchdown Secondary School · September 2005 to June 2010
Includes Maths, English, Science and ICT.
Travel, volunteering and conservation
Experience includes teaching English in Tanzania, wildlife conservation in South Africa, caring for orphaned rhinos, and unconventional travel through Mauritania, North Korea, Afghanistan and South East Asia.
Contact
For infrastructure, networking, Modern Workplace, Copilot readiness or solution design conversations.
Open to conversations where business need, practical delivery, technical judgement and clear scoping matter.